Leave the aircraft
Follow Arrivals / Baggage Claim signs for your terminal.
BER airport pickup: meeting your driver
Step-by-step guide for your transfer from BER Berlin Brandenburg Airport: terminal, passport control, baggage, arrivals hall and meeting your driver with a name sign.
CUSTOMER JOURNEY
From arrival to your ride — 6 clear steps
Follow airport signs and keep your trip confirmation to hand.
Passport control
If required for your flight, passport control takes place before the public area.
Collect your baggage
If your bag has not arrived, report to the baggage desk and notify the contact from your booking.
Enter the arrivals hall
After customs, head to Arrivals and check the terminal against your booking.
Find the driver with a name sign
Go to the meeting point in your booking. The sign shows the name used for the meeting.
Walk to the car
Go with the driver to the boarding point, confirm your destination, and continue your journey.
TERMINALS
Choose your terminal
Check your arrival terminal on your flight details and open the meeting instructions in your booking.
Terminal 1
After collecting baggage, follow signs to the public arrivals area of T1. The meeting point is in your trip confirmation.
Arrivals T1Point from bookingDriver with name sign
Show T1 meeting zone on map →Terminal 2
After collecting baggage, follow signs to the public arrivals area of T2. The meeting point is in your trip confirmation.
Arrivals T2Point from bookingDriver with name sign
Show T2 meeting zone on map →Flight delayed
Check the latest in manage booking. If the trip data needs updating, use support.
Open help →Baggage delayed or missing
Report to the baggage desk. Tell the driver or support that your exit from the terminal is delayed.
Open help →Cannot see the driver
Check the terminal, meeting point and name on the sign. Use the contact from your booking or ask for help.
Open help →