Help with your Berlin airport transfer
Find your booking, check the meeting details at BER or reach our support team — day and night.
Booking
How to place and find your ride.
Flight & meeting
Getting ready for your arrival at the airport.
Baggage & vehicle
What to consider when choosing a class.
FAQ
Short answers by topic.
Popular questions
How do I book an airport transfer?
Enter your pickup and drop-off locations. Add date, time, number of passengers and bags, then choose a vehicle and fill in your contact details.
Where do I meet my driver?
Meeting point details depend on your terminal and booking. Open manage booking to see your trip details.
How do I choose the right vehicle for my luggage?
Enter your suitcase and hand luggage count when booking. For oversized items, add a note to your trip.
Can I request a child seat?
In the extras section, select a child seat and specify quantity, age and height. Details are confirmed when the trip is placed.
What if my flight changes?
Open manage booking and check your trip details. If help is needed, go to the support section.
How do I change or cancel a booking?
Find your booking by reference and email. Actions and change conditions are on the booking page.