Cancellation Policy
This Cancellation Policy describes the general rules for changing or cancelling a private transfer booking with Airport Transfer Berlin.
Booking confirmation
A transfer is confirmed only after the route, pickup time, passenger details, vehicle class, fixed price and required payment have been agreed. Payment is required to confirm the booking.
Changing a booking
If you need to change your pickup time, address, flight number, passenger count, luggage details or destination, please contact us as early as possible. Changes are subject to availability and may affect the final price.
Cancellation requests
Cancellation requests should be sent in writing using the contact details provided on the website. The time of receipt of the cancellation request may be used to determine whether a refund or partial refund is possible.
No-show
If the passenger does not appear at the agreed pickup point and does not contact the company within a reasonable waiting period, the booking may be treated as a no-show. In this case, the transfer may be considered completed for operational purposes.
Airport pickups
For airport pickups, the passenger should provide the correct flight number where possible. Waiting time, meeting point details and flight delay handling should be confirmed before the booking is completed.
Final conditions
The final cancellation and refund conditions must match the offer, booking confirmation and applicable legal requirements.